Delete your account

A YourCardSentry account belongs to a household. The person who set it up is the household’s primary; everyone they invited joins as a member. What you can delete depends on which you are:

• The primary deletes the household — every member, every connected bank and every record of the household.
• A member deletes their own account. The household carries on without them.

Both are done in the app, on the web at app.yourcardsentry.com or in the Android app, and neither needs us. Neither needs an active subscription either: deleting is a right, not a paid feature.

1. Sign in and open Settings.
2. Choose Delete household. The screen names everybody else on the household, because they are deleted too.
3. Type your household’s name to confirm, and delete. It runs straight away.

It deletes other people’s data along with yours, and they are not asked first. If a bank will not accept the revocation, the deletion stops before anything is removed and the app tells you which bank refused; email privacy@yourcardsentry.com and we will finish it with you.

1. Sign in and open Settings.
2. Choose Delete my account, confirm, and delete.

If your household has not finished setting up or paying yet, Settings is not open to you. Use the Account menu at the top of the screen and choose Delete my account there instead. The screen that asks you to confirm your age offers Delete my account too.

You do not need the primary’s permission, and leaving does not delete anybody else.

If the household’s primary removes you, your account is deleted the same way, with the same things deleted and the same things staying with the household.

If you do not have the app, cannot sign in, or would rather ask a person, email privacy@yourcardsentry.com. Send it from the email address on your account — that is the first thing we use to check the request is yours. Please include:

• That you want your YourCardSentry account deleted.
• Whether you mean your own account or, if you set up the household, the whole household.
• Your household’s name, if you know it.

Never send a password, a bank login or a card number. We do not need them, and we will never ask for them.

We confirm the request is yours before deleting anything. If it comes from an address that is not on an account, or we cannot otherwise be sure it is yours, we will write back before acting on it. A household is only deleted at its primary’s request.

We will respond within 30 days, as our Privacy Policy commits to, and we will not charge you for asking. Once we delete, it is the same deletion the app performs, with the same results.

A deletion removes your data from YourCardSentry. A few things outlast it:

• Backups, for up to 7 days. Our encrypted database backups roll on a seven-day window, so deleted data can remain in a backup for up to seven days before it ages out.
• A fingerprint of an address we must never contact again. If an email to you bounced, you marked one as spam, or you replied STOP to a text, we keep a one-way fingerprint of that address or number — not the address itself — so that we never mail or text it again.
• A sign-in that could not be removed. If removing a sign-in fails, the rest of the deletion has still happened, and we record the failure and clear it by hand. Until then that login opens nothing, but still holds an email address and a name.
• Payment records at Stripe. Stripe, which processes our payments, keeps the record of what was paid and invoiced, under its own obligations.
• Plaid’s own records. Plaid holds its own relationship with you and keeps data under its own privacy policy. Our connection to your bank is revoked either way.

The full account — what we collect, why, and what survives a deletion — is in our Privacy Policy.

Deleting the household also cancels its YourCardSentry subscription. We bill through Stripe, not through Google Play or the App Store, so there is nothing separate to cancel in a store.

A member deleting their own account does not change the household’s subscription; the primary pays for it.

Download your own copy first. Open your profile in the app and download your data. A copy covers one person, so the primary downloading theirs does not produce one for anybody else — each member has to take their own while the account still exists. Afterwards there is nothing left to export.

There is no undo. No grace period, no recovery window and no restore, not by you and not by us. Questions before you decide go to privacy@yourcardsentry.com.